Service Quality—Object of Business Excellence Measuring
نویسندگان
چکیده
منابع مشابه
Conceptualization of business excellence model with a grand theory approach
This study aims to conceptualize business excellence model and identify its variables and indicators. The philosophical foundations of the pragmatic, humanistic theory of symbolic interactionism has been, quietly and the strategy of grand theory deal with open, axial and selective coding; whose output is a new concept. Data collection is based on documentation studies on excellence models. The ...
متن کاملSearching for excellence in business education: an exploratory study of customer impressions of service quality
Examines the concept of service quality in business education with data collected from 388 students. Identifies seven factors which influence student evaluations of service quality. In descending order of importance these factors are: reputation, administrative personnel, faculty, curriculum, responsiveness, physical evidence and access to facilities. Describes the implications for controlling ...
متن کاملFast HR–—Enhancing service excellence
We are a people who love speed. From the Inc 500 that extols the virtues of fast-growth firms to sports, where a record number of more than 100 million people are fans of NASCAR, speed is important. Going fast is not just a USA phenomenon; consider the numbers of BMW and Porsche owners (and others) who flock to the Autobahn to ‘‘put the pedal to the metal,’’ as they say, in an effort to experie...
متن کاملTowards IT Service Management Excellence
A transition from a product or technology oriented software company to a service-oriented company with a systematic IT service management is a major change that causes headache for many quality managers. Unfortunately often, this change is seen as a massive tool project but customers and staff are forgotten during the change. In this study, we aim at creating a service management framework that...
متن کاملBusiness Intelligence Excellence: A Company's Journey to Business Intelligence Maturity
This paper is a case study which describes a company’s Business Intelligence (BI) journey. Although Business Intelligence is seen as priority by many companies the level of benefits achieved varies significantly. Often this is dependent on the level of Business Intelligence maturity. This paper documents a company’s trials and tribulations with their BI implementations. The paper maps and discu...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Review of European Studies
سال: 2016
ISSN: 1918-7181,1918-7173
DOI: 10.5539/res.v8n2p71